School of Medicine Key Educational Skills Workshop

Developing Skills in the Art of Effective Feedback and Remediation

Principal Faculty:

Calvin Chou, MD, PhD
Associate Professor of Clinical Medicine
Co-Director, UCSF Foundations of Patient Care

Denise L. Davis, MD
Assistant Clinical Professor
Private Practice General Internal Medicine

Feedback is a fundamental tool of effective teaching and is a skill that, though easily learned, takes a lifetime to master. We will use the wisdom and experience of the entire group and review the literature to write a foolproof guide to giving effective feedback. Participants will practice these new skills in the workshop, specifically focusing on challenging cases of their own.

For the second part of the session, we will invite a panel of local experts in remediation to make comments, and then field your questions, about best practices (as they exist) for helping students and residents in need of larger-scale correction.

At the end of the session scholars will be able to:

• Develop language and improve process of giving feedback to learners
• Recognize situations in which feedback is most appropriate and effective, and define instances in which feedback may be counter-productive
• Recognize and overcome personal obstacles to giving and receiving feedback
• Define how and what to document for trainees requiring remediation

During the session, participants will:

• Review representative literature on feedback in medical education
• Define “feedback” and discuss past experiences to develop a formalized structure for giving feedback
• Practice their skills of giving feedback and identifying barriers to effective feedback
• Deepen understanding of the remediation process through interaction with a panel of remediation experts from across the continuum of medical education.

Panel Members:

Karen Hauer, MD
Associate Professor of Clinical Medicine
Director, Clinical Performance Examination

Maxine Papadakis, MD
Associate Dean for Student Affairs

Mary H. McGrath, MD
Professor of Clinical Surgery
Director of Resident and Fellow Affairs