Download complete recharge information

• Introduction
• How to Request Services
• Understand our Service Level Agreement
• Services Available to Dean’s Office, SOM, Campus, and External Clients

Introduction
ISU provides a comprehensive set of technology services to internal and external clients. ISU provides all services at no cost to the School of Medicine Dean’s Office and heavily subsidizes core services (e-mail, Web, and file/print hosting) for the School of Medicine departments. Also, ISU offers a wide variety of other services at cost to School of Medicine departments, campus departments, and external medical schools.

How to Request Services
Contact ISU

Understand our Service Level Agreement
Before you sign up for ISU services, please take a moment to read and understand our Service Level Agreement. It is important that our support hours and response times meet your expectations.

Services Available to Dean’s Office, SOM, Campus, and External Clients

Operations	Availability
service descriptions and costs	Dean's Office	SOM Depts
Desktop Support (includes Helpdesk function)	Free	At Cost
Technical Support (customized desktop support)	Free	At Cost
File and Print Hosting	Free	Free w/limits
E-mail Hosting (includes Blackberry e-mail and calendar synchronization)	Free	Subsidized
Additional Data Storage	Free	At Cost
Managed Dedicated Server	Free	At Cost
Project Management	Free	At Cost

Software Applications	Availability
	Dean's Office	SOM Depts	Campus	External
Software Programming and Design	Free	At Cost	At Cost	Cost + Markup
Database Development	Free	At Cost	At Cost	Cost + Markup
Software Application Hosting	Free	At Cost	At Cost	NA
Database Hosting	Free	At Cost	At Cost	NA
Project Management	Free	At Cost	At Cost	Cost + Markup

Web Services	Availability
	Dean's Office	SOM Depts	Campus
Website Hosting	Free	Free/At Cost	At Cost
Information Architecture	Free	At Cost	At Cost
Web Production (includes website design and development)	Free	At Cost	At Cost
Web Worker Help	Free	At Cost	At Cost