Server Outage Priority Levels
| Server
or Application |
PRIORITY |
| File
and Print Servers |
| File Server (NAS) |
1 |
| Print Server |
2 |
| Parnassus
File Server |
2 |
| Production
WWW Servers |
| SOM Web Server 1 and 2 (SOM and Medstudent) |
2 |
| Hosted
Department Web Server |
2 |
| SharePoint
Server |
2 |
| Urchin Web Analytics |
2 |
| Exchange
Servers (Email, Calendar, Contacts, SPAM) |
| Exchange Server, 1 and 2 |
1 |
| Outlook Web Access Server, 1 and 2 |
1 |
| SPAM Filter |
1 |
| Blackberry Enterprise Server |
1 |
| POP/IMAP Mail Gateway |
1 |
| Exchange
Mail Gateway |
1 |
| SQL
Servers |
| Production
SQL Server |
1 |
| Hosted
Department SQL Server |
1 |
| FMG SQL Server |
1 |
| OPS
SQL Server |
2 |
| Application
Servers |
|
| Net Backup
Server |
1 |
| ISU
Application Server (Certificate, AMCAS) |
2 |
| ISU
Application Server (VSS, WebTrends, Security Framework) |
2 |
| OPS
Application Server (Sophos) |
2 |
| Patch Management Server |
2 |
| Search Engine (web) |
2 |
| Adobe Connect |
2 |
| S/Med IM |
3 |
| DekiWiki ISU Knowledgebase |
3 |
| Symantec AV Scanner |
2 |
| TimeSheet Pro |
2 |
| Virtual System Hosts |
|
| External System 1 and 2 |
2 |
| Internal System 1 and 2 |
2 |
| Domain Controller Servers |
|
| AD Domain Controller and DNS Server 1, 2 and 3 |
2 |
| Integration
Servers |
| Web
Integration Server |
2 |
| SQL Integration
Server |
2 |
| Development
Servers |
| Web Development Server |
2 |
| SQL Development Server |
2 |
| Managed
Servers |
| Peds
Citrix Server |
2 |
| Peds FileMaker Pro Server |
2 |
| Peds
FoxPro Server |
2 |
| FMG MEIS Reporting Server |
2 |
| Urology Production CapSure |
2 |
| Urology Development CapSure |
2 |
| DataFax Server 1 and 2 |
2 |
| VA
Connect Server |
2 |
Back to Service Level Agreement
|
