Yvette Zandra Coulter
Yvette Zandra Coulter, Education Programs Manager for Osher Center for Integrative Medicine, began as the clinic receptionist. Within three years, she ran the clinic and was promoted to interim practice manager. From there, she joined the education program as Education Program Coordinator.
A colleague says, “Managing a clinical practice is not easy. I have never seen anybody who could handle complex situations with dedication and ease like Yvette. If only we could ‘clone’ Yvette.” “Nobody is more customer service oriented than Yvette,” another colleague says. “She never let us down, never dropped the ball and always performed her job with a smile. No finer role model could be found for teamwork and customer service,” another staffer says.
As the new Education Programs Manager, she works with students and representatives of SOM departments to organize classes, presentations, ground rounds lectures and various public programs. She organized monthly get-togethers to help staffers know each other. This monthly after-work team-building activity has been well received. One person sums it up, “She was the face of our Center for patients, perfect manners, well-informed, dedicated. She made our Center, the place it is now. She is a radiant star!”
Claudia M. Hernandez
Claudia M. Hernandez, Operations Manager for Dept. of Medicine HR, manages a team of HR Generalists in the largest department at School of Medicine. Although the volume of employees and transactions can be daunting, Claudia managed to come up with ways for her staff to provide excellent service even when two staff members were promoted out of her unit.
One colleague said, “She excelled and created innovative solutions in each of her HR capacity. She is an original thinker, an excellent planner and a quick learner who gives 150% every single day no matter what”. Claudia showed her effectiveness by upgrading equity charts, refining review process and providing leadership and excellent staff training. Despite myriad changes in postdoc arena, her organization skills allowed the department to meet an impossible deadline. She delegated, upgraded skills of her staff, and identified an internal “postdoc expert” to provide oversight in the postdoc transaction. A staff-member sums it up, “She produces excellent results and maintains a level of personal grace that is rare and provides a unifying presence that makes this a better place to be every day. She is truly one of the “great people” here at UCSF.
Tamara L. Scott
Tamara L. Scott, Practice Manager for Memory and Aging Center (MAC), manages the day-to-day operations of a growing clinical research program with busy out-patient clinical service.
Within a short time of being hired as an assistant to director of the MAC, she has become the “go-to” person for staff and faculty, always available for extra work while displaying a positive attitude. “She approaches every situation with an eye for improvement, an activist attitude which is a great asset to our Center” her supervisor states. In addition to her role in training and supporting staff, she is the MAC Safety Officer and ambassador of the “Welcome Aboard” program -- where new MAC employees are paired up with seasoned veterans.
In addition to assisting the Director, planning an international conference and meeting daily constant demands of the Practice Manager, Ms. Scott is always the one who comes to the rescue. She has repeatedly come in at the last minute to get a grant submission completed, helped patients and families deal with parking tickets, arranged for free lunches to celebrate monthly birthdays and filled the copier toner at 6:00 pm.
Cyril A. Sola
Cyril A. Sola, a licensed vocational nurse at SFGH’s AIDS-Positive Health Program, is highly regarded by everyone. A co-worker says, “Although an L.V.N., she contributes more to the orientation of all new Ward 86 RNs than any other person. She models that to which we all aspire. If she ever is having a bad day, no one knows.” Another colleague says, “She meets and greets every patient with respect, caring, compassion and delivers their required medical care safely and effectively. Patients specifically ask for her by name and are disappointed when she is not there, offering her comfort and care.”
In addition to her duties, she participates and contributes regularly to staff activities, potlucks and celebration. She is the "go to" person as well as the historian for historical clinical practices and procedures. “Cyril knows how to get things done and demonstrates this regularly. She is polite, serene and self-effacing. She is sophisticated in her approach to both our most challenging patients, and supports all her co-workers on even the most distressing days on our units” a colleague states.
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