New Incentive Program for Clinical Housestaff
New - Clinical Housestaff Incentive Scorecard - 3rd Quarter (2008-2009)
May 4, 2009
Dear all:
Attached is the current “scorecard” for the three clinical housestaff incentive goals.
1) Patient Satisfaction: the mean score for patient satisfaction has been consistently higher this year than last and is now just above the goal level. Thanks to all for working hard on this. Two more months of higher patient satisfaction will lead to completion of this goal.
2) Pain Management: the mean score for this is improved from last year, but is still slightly below the goal. The goal, however, is still achievable. The 10 months with highest scores are used for the final calculation. Two very strong months may put us over the threshold. Remember that this measure, patient satisfaction related to pain control, is not only a measure of actual pain, but also a measure of how well we address patients’ pain concerns.
3) Patient Safety and Quality: the mean score for this goal (writing medical orders compliantly) is above our goal level. Congrats to all. We are collectively doing a terrific job at making sure that orders have “all the required elements.” Stay focused on this, and the goal will be met...
Very strong work!
Bobby Baron
Associate Dean, Office of Graduate Medical Education and Continuing Medical Education
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March 2, 2009
Dear UCSF Housestaff:
Attached is the current status for the three clinical housestaff incentive goals.
1) Patient Satisfaction: the mean score for patient satisfaction has been consistently higher this year and is now just above the goal level! Much of the improvement has come from improved patient satisfaction in the ambulatory care setting. Thanks to all for working hard on this!
2) Pain Management: the mean score for this is improved from last year, but is slightly below the goal. The goal, however, is still achievable. Remember that this measure, patient satisfaction related to pain control, is not only a measure of actual pain, but also a measure of how well we collectively address patients’ pain concerns.
3) Patient Safety and Quality: the mean score for this goal (writing medical orders compliantly) is also above our goal level! Congrats to all. Although the challenges of writing orders without a CPOE system remain, we are doing a terrific job at making sure that orders have “all the required elements.” Stay focused on this, and the goal will be met!
Strong work!
Bobby Baron
Associate Dean, Office of Graduate Medical Education and Continuing Medical Education
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October 9, 2008
Dear UCSF Housestaff:
I am pleased to announce the 2008-2009 incentive goals for clinical housestaff who practice at UCSF Medical Center sites. The goals were developed by Dr. Ernie Ring, former CMO, Dr. Adrienne Green, co-interim CMO, and Dr. Bobby Baron, Associate Dean for GME.
The details of eligibility, timetable, payment and goals are specified in the attachment. My hope is that this program will better align the educational and clinical goals of the interns, residents and fellows practicing at UCSF with the goals of the medical center staff, and simultaneously intensify everyone’s focus on improving patient satisfaction and the quality and safety of the medical care we provide. We will provide regular reports to you on how we are doing on each of these goals.
As you know, many elements of the traditional models of teaching and care delivery in academic medical centers are changing to ensure the delivery of higher quality, safer and more patient-centered care. As housestaff, you are both most affected by these changes and the best positioned to design new models of care. This incentive program is one step in encouraging your ownership of these important issues.
Sincerely,
Mark
R. Laret
CEO
UCSF Medical Center
Mark.laret@ucsfmedctr.org